Deposit and payments
We require a 50% deposit for celebration cakes with final payment due on collection of cake. If order is cancelled by customer within 28 days of the date required 50% of deposit will be kept for consultation fee. If order is cancelled within 27 days of the date required the deposit will be non refundable or transferable this is to cover consultation and expenses already incurred.
We require a 30% deposit for all wedding cakes to confirm booking with final payment due 2 weeks before wedding. Wedding cake deposits are non refundable or transferable this is due to consultation fees and expenses already incurred.
If cake is to be delivered full payment will be required before we will deliver. Payment can be made by card, cash or BACS.
Cancellation by Speciality Cakes: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Speciality Cakes will give as much notice as possible if we are unable to fulfil your order and we will refund you any monies already paid.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact replica of the cake in the picture or photo.
Allergy
Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated.
Transporting cake
When carrying the cake you need to put your hands flat underneath the base of box not the sides and do not place items on top of cake box.
Cakes need to be transported on a flat surface, do not place the cake on the seat of a car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car. Extra care should be taken when driving as some elements may be delicate. Speciality Cakes cannot take any responsibility for any damage to the cake once it is collected and transported by their customers.
Fresh Flowers
If a customer would like fresh flowers on their cake it is the customer's responsibility to source and place the flowers on cake. Speciality Cakes does not take any responsibility for any damage to the cake. The customer acknowledges that fresh flowers are not a food product and it is the customers responsibility to ensure the fresh flowers used on cake do not contain pesticides and are food safe (non toxic).
Photography
We may photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Non Edible Items
Some cakes will contain small inedible items i.e. dowels, floristry wires, ribbon, flower picks, it is the customers responsibility to ensure these are removed before consuming cake
Storage
Cakes should be stored in the box supplied at room temperature out of direct sunlight and not in the fridge. Sugar paste is not designed to be refrigerated it may sweat and cause colours to run.
Please note icing may crack as it dries out which is out of our control and we recommend eating the cake on the day specified or before the best before date on the box. Once cut cake should be wrapped and stored in an airtight container.
Complaints
If you are not happy with your order please ensure you make this known when accepting cake, this gives us the opportunity to correct any problems. Once payment has been made this confirms that decoration is as requested and no further claims can be made. We are not responsible for mistakes made by customer in terms of misspelling and incorrect choice of cake.
If the customer has reason to complain we must be contacted within 24 hours. Cakes or part cakes must be returned to us to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box supplied, out of direct sunlight and away from damp conditions and heat. If you are complaining for a refund 75% of the uneaten cake must be returned within 48 hours of collection. Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of cake is viewed as your acceptance that the cake is adequate for the purpose for which it was supplied. We do not refund customers that have changed their mind or if the cake has been damaged out of our care. We do not accept complaints for not liking the taste of our products as every persons tastes are different.
Wedding cake customers will be given the opportunity to see their wedding cake prior to delivery or a photo will be sent, it is the customers responsibility to check that the cake meets their requirements and any errors raised so that they can be corrected before collection or delivery.
January 2020
